Terms & Conditions

TERMS & CONDITIONS

Welcome to the L'Oréal For the Future Friends & Family online sale, starting at 10:00am on 26th October 2026 until 11:59pm on 30th October 2026 (the "Sale").

Access to the Sale is staged: Day 1: from 10:00am on Monday 26 October 2026, the Sale is open to L'Oréal employees and eligible contractors and their invited friends and family members only. Days 2 to 5: from 10:00am on Tuesday 27 October 2026 until 11:59pm on Friday 30 October 2026, the Sale will also be open to Invited Guests (individuals invited directly by L'Oréal who work for external companies or L'Oréal suppliers), in addition to those eligible on Day 1. The Sale closes for everyone at 11:59pm on Friday 30 October 2026. Stock is limited and shared across all participants on a first come, first served basis. No stock is reserved for later days.

This Sale is dedicated to the sale of selected L'Oréal (U.K.) Limited products (the "Products") at discounted prices for eligible L'Oréal UK and Ireland employees, contractors* and, where applicable, Invited Guests and friends and family members.

*L'Oréal contractors who are paid directly by L'Oréal and have been engaged by L'Oréal for twelve (12) months or more are also invited to take part in the Sale on an individual only basis.

Your registration, access, and any purchases made in relation to this Sale are subject to these Terms and Conditions together with our Website Terms of Use ("Terms of Use"). By signing up and participating in the Sale, you are agreeing to be bound by these Terms and Conditions and the Terms of Use so please ensure that you have read and understood them prior to ordering any Products from the Sale.

ELIGIBILITY, PRODUCTS, PURCHASING LIMITS AND DELIVERY LIMITS

L'Oréal employees based in the United Kingdom and Ireland may invite up to forty (40) friends or family members based in the United Kingdom and Ireland (or a combination of both up to a maximum of forty (40) persons) to the Sale.

L'Oréal reserves the right to invite additional people to participate in the Sale as it sees fit, and these Terms and Conditions will apply to them.

Unfortunately we are not able to deliver to any addresses outside Ireland and the United Kingdom (England, Wales, Scotland and Northern Ireland). This means we cannot deliver to BFPO addresses, the Channel Islands, the Isle of Man, the Isles of Scilly.

The following purchasing limits are in place:

You may complete up to a maximum of five (5) orders during the Sale, not exceeding the combined maximum limit of £1,000.00/€1,170.00.
As indicated when you add the relevant Product to your basket, you will only be able to purchase a limited quantity of units of each Product, depending on Product availability and popularity.
Your basket will be reserved for fifteen (15) minutes. You will see a live fifteen (15) minute countdown timer at the top of the Sale site, showing you how long you have left.
Each time you edit your basket, the timer will reset back to fifteen (15) minutes. Once the time is up, your basket will be cleared and your products will no longer be reserved.
Reserving items in your basket does not guarantee that your order will be accepted.

Throughout the course of the Sale, L'Oréal may introduce promotional offers, such as gifts with purchase. The details of any such promotional offers will be made available as and when they are introduced.

We reserve the right to amend any promotional offers and/or prices of the Products throughout the Sale as we see fit, including the provision of exclusive prices intended for the benefit of employees and eligible contractors only. This will not affect any order we have already accepted.

Once you have placed an order, you cannot change or cancel it through the Sale site. This does not affect your right to cancel under the "Refunds, Errors, and Mistakes" section below, or any of your other statutory rights.

SIGN-UP PROCEDURE:

If you are a L'Oréal employee or an eligible L'Oréal contractor with access to the Staff Shop, the new Friends & Family website is a separate website to the existing Staff Shop.

Each employee has a personal referral link, sent with their invitation email. The employee may share it only with friends and family members they have personally invited, up to a maximum of forty (40) registrations. Each invitee may register once only. Invitees must use the referral link they were given and must not share it with anyone else. We may deactivate any account registered through a referral link that has been shared or used contrary to these Terms and Conditions.

If you are a friend or family member, you can sign up by following the referral link provided to you by the L'Oréal employee who invited you. Each invitee may register once only, and the referral link cannot be shared further. If you are an Invited Guest, you can sign up using the invitation sent to you by L'Oréal.

RESPONSIBLE USE:

You may only sign-up to the Sale once. You are responsible for keeping all passwords and login details secure and confidential.

As a L'Oréal employee, you are responsible for ensuring that your referral link is used, and where applicable, shared responsibly and in accordance with these Terms and Conditions. L'Oréal accepts no liability for the misuse of the referral link.

You must not sign-up to the Sale on behalf of anyone else. L'Oréal employees must not sign-up to the Sale on behalf of their invited friends or family.

If L'Oréal employees do not use their full allowance of forty (40) friends or family members, this cannot be transferred to another employee.

DATES OF THE SALE:

For L'Oréal employees, eligible contractors and their invited friends and family, the Sale will begin at 10:00am on Monday 26 October 2026. For Invited Guests, the Sale will begin at 10:00am on Tuesday 27 October 2026. The Sale ends for everyone at 11:59pm on Friday 30 October 2026.

PRODUCTS:

Please note that stock is limited, and the Sale is operated on a first come, first served basis.

Images of Products are for illustrative purposes only. While we make every effort to ensure that colours and images are displayed accurately, we cannot guarantee that your device displays the colours and shades of our Products accurately. The Products that you order may vary in colours, shades and packaging from the images on the Sale.

Although we aim to keep the Sale as up to date as possible, the information appearing on the Sale at a particular time may not always reflect the position exactly at the moment you place an order.

RESPONSIBLE PURCHASING:

The Products are only to be used for the personal or domestic use of employees, eligible L'Oréal contractors and Invited Guests, family or friends. You must not purchase Products for commercial or professional purposes and the resale of Products is strictly prohibited.

We reserve the right to remove your access to this Sale and ban you from future L'Oréal sales at any time, if we have reasonable grounds to believe that any eligible person is breaching these Terms and Conditions.

If we reasonably suspect that an order is for resale or commercial purposes, we may ask you to verify your identity or the intended use, cancel the order and refund you in full, refuse future orders from you, and take any other action available to us under these Terms and Conditions or under applicable law.

We further reserve the right to take disciplinary action against any employees and/or contractors in accordance with L'Oréal policies.

DELIVERY:

We will deliver any purchased Products to the delivery addresses entered at checkout when placing the order. L'Oréal employees and eligible contractors are unable to request delivery to their L'Oréal offices (whether in London or elsewhere).
Orders under £100/€117 are subject to a delivery charge. If your order is under £100/€117, you will be prompted to pay for delivery at the checkout screen.
Orders of £100/€117 or more qualify for free delivery, automatically applied at checkout.
All orders will be delivered by our delivery partner, DPD. If you provide a mobile number and/or email address when you place your order, we will share them with DPD so that DPD can send you delivery notifications by SMS and/or email.

Free delivery on all orders of £30 / €35 or more*
*Offer runs from 00:01 on Friday 30.10.2026 until 23:59 on Friday 30.10.2026 (UK time). Free delivery applies to all orders of £30 / €35 or more placed during this period. For orders placed during this period only, this replaces the standard free delivery threshold of £100 / €117. It does not apply to orders placed before 00.01 on 30.10.2026. Open to registered Friends & Family Sale customers only. UK and ROI delivery addresses only. Orders below the threshold remain subject to the delivery charge shown at checkout.

PRICES & PAYMENT:

We reserve the right to amend prices of the Products throughout the Sale as we see fit.

The prices of Products on the UK Sale site are given in pounds sterling and include VAT at the applicable rate chargeable in the UK. The Irish Sale site displays prices in euros and includes applicable Irish VAT.

For employees, contractors, friends and family members or Invited Guests based in Ireland, you must ensure that you are using the Irish website URL which will display all prices in euros.

Payment must be made by the person making the purchase, and not by anybody else.

You may at any time:

obtain a summary of the Products you have added to your basket, or modify your basket, by clicking on the button "View Basket", which is accessible on the top right of each page on the Sale site;
continue to select Products by clicking on "Continue Shopping"; and
complete your selection of Products and order them by clicking on "Checkout".

Once you have identified yourself in the 'secure payment' stage, before clicking 'Pay Now', an order summary appears on screen, which summarises: the names, quantities and prices of the Products selected by you, the delivery charge, the order total, payment arrangements, your details, the delivery address for the Products and the billing address.

While we take care to make sure prices and stock levels on the Site are correct, errors can occur. If a Product's price is obviously wrong, or it was listed in error, we may cancel your order for that Product before we dispatch it, and refund you in full.

We accept Visa, Visa Debit, Maestro, MasterCard and American Express. You will be charged for your purchase at the time of purchase. We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. Once we have acknowledged receipt of your order, we will check that we have your Product(s) in stock. If we are unable to supply you with a product or your order cannot be accepted, we will inform you of this as soon as possible and process refunds accordingly.

Credit Card details are processed online by a secure payment gateway provided by Adyen. We are not responsible for delays or errors in transaction, execution, or cancellation of orders due to payment issues. More information about how Adyen processes your data for payment purposes is detailed below in the Data Protection section.

We reserve the right to refuse all orders if: a) the purchasing limits stated above are exceeded; b) if there is an existing dispute with you; c) in the event of total or partial failure by you to pay for that order; or d) if credit/debit card payment authorisation is refused.

REFUNDS, ERRORS, AND MISTAKES:

Please keep a copy of your order confirmation email until you receive your purchased products. In the case of there being any issue with your order, then please contact us via the Contact Us form.

You have the right to cancel your order within 14 days of receiving your Products, without giving a reason. To cancel, tell us using the Contact Us form. You must then return the Products to us within 14 days of telling us. Our Customer Care team will tell you how to return them, including the returns address. If you cancel because you have changed your mind, you will need to pay the cost of returning the Products.

We will refund you if possible, within 14 days of receiving the Products back, or of you providing proof that you have sent them back. You cannot cancel orders for sealed Products that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

If a Product is faulty, damaged or not as described, your statutory rights apply. Please contact us using the Contact Us form and keep proof of posting for any return. We will refund the reasonable cost of returning faulty or damaged Products.

DATA PROTECTION:

We will use your information in accordance with our Privacy Policy.

For individuals who sign-up to the Sale but who do not purchase any Products, your personal details will be deleted within one month of sign-up.

For individuals who purchase products in the Sale, your personal details will be kept for as long as is necessary to fulfil our legal obligations and where it is in our legitimate business interests to do so.

For more information on retention periods and your rights, please see our Privacy Policy.

OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU:

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with our obligations under these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us breaching these Terms and Conditions, or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

Nothing in these Terms and Conditions shall limit or exclude our liability; (i) for death or personal injury caused by our negligence; (ii) fraudulent misrepresentation; or (iii) any other liability which cannot be excluded or limited under applicable law.

Nothing in these Terms and Conditions affects your statutory rights as a consumer including your statutory rights relating to faulty or misdescribed goods.

CONTACT US:

For all enquiries, including if you experience any problems with your order, please refer to these Friends & Family Sale Terms and Conditions and/or contact us via the Contact Us form.

If you require any assistance regarding sign-up prior to the Sale going live, please contact us via the Contact Us form.

If your query is in relation to a specific order, please include details of your order to help us to identify it, including any order reference number.

If you have any questions or concerns about your personal data, please contact us at [email protected]

L'ORÉAL FRIENDS AND FAMILY SALE

WEBSITE TERMS OF USE

Last Updated: 7 October 2026

Thank you for accessing friendsandfamily.loreal.co.uk and friendsandfamily.loreal.ie (the "Site"). Please read these terms and conditions (the "Terms of Use") before using our Site which is operated by L'Oréal (UK) Limited, registered in England and Wales under company number 00271555, whose registered office and main trading office is at Gateway Central, 187 Wood Lane, London, W12 7SA (hereinafter "L'Oréal"). Our VAT number is 438506540.

In these Terms of Use, the terms "L'Oréal", "we", "us" or "our" refer to L'Oréal (UK) Limited, and "you" refers to you, the user of the Site. We recommend that you print a copy of these Terms of Use for future reference.

These Terms of Use (together with any documents referred to in it) set out the terms of use on which you make use of our Site, whether as a visitor or a registered user. Use of our Site includes accessing, browsing, or registering to our Site. Please read these Terms of Use carefully before you start to use our Site.

By using our Site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our Site.

To access and use this Site you must have created an account using the link or invitation provided to you, and be at least 18 years old, and be one of the following:

a L'Oréal employee or eligible contractor;
a friend or family member invited by a L'Oréal employee; or
an Invited Guest, meaning an individual invited directly by L'Oréal.

OTHER APPLICABLE TERMS

These Terms of Use refer following additional policies, which also apply to the use of our Site:

Our Privacy Policy that you can view here: https://www.loreal.com/en/uki/pages/group/privacy-policy-uki/ , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing, and you warrant that all data provided by you is accurate.
If you purchase goods from our Site, our Terms and Conditions of Sale which can be viewed here: General Terms of Sale , will apply to the sales.

From time to time, we may run competitions and promotions via our Site. Separate terms and conditions will be posted governing such competitions and promotions.

CHANGES TO THESE TERMS

From time to time we may modify these Terms of Use. Please check this page from time to time to take notice of any changes we make, as they are binding on you. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms of Use as amended. If at any time you do not wish to accept the Terms of Use, you may not use our Site. Changes to these Terms of Use will not affect any order you have already placed.

CHANGES TO OUR SITE

We may update our Site from time to time and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our Site.

ACCESSING OUR SITE

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may need to suspend access to our Site at times for technical or maintenance purposes.

Internet and IT or telecommunication networks are not error-free, and interruptions and failures can occur. We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:

Poor transmission and/or reception of any data and/or information via the Internet;
Any external intrusions or computer viruses;
Any defaulting reception equipment or communication networks; and
Any such Internet malfunction as may hinder the proper operation of the Website.

Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site. We do not warrant that our Site is compatible with your computer equipment or that our Site or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

Access to the Site and/or certain sections thereof may require the use of PIN codes or passwords. If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We may limit the number of attempts you make to access the Site and/or certain sections thereof in order to prevent any fraudulent use of such codes. Please inform us of any fraudulent use that you may become aware of. In the event of any breach of the rules set forth under these Terms of Use, we have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

Your referral link is personal. You may only use it in accordance with these Terms of Use and the Terms of Sale. You are not permitted to publish, sell or share the referral link more widely.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via the Contact Us form.

ACCEPTABLE USE OF THE SITE

You may use our Site only for lawful purposes. You must not use our Site:

In any way that breaches any applicable local, national, or international law or regulation;
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
For the purpose of harming or attempting to harm minors in any way;
To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms of Use;
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms; and
Not to access without authority, interfere with, damage, or disrupt:
- Any part of our Site;
- Any equipment or network on which our Site is stored;
- Any software used in the provision of our Site; or
- Any equipment or network or software owned or used by any third party.

We may suspend or withdraw your access if you breach these Terms of Use or the Terms of Sale.

INTELLECTUAL PROPERTY

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it (including, but not limited to text, content, software, database rights, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trademarks, service marks and other material) ("Content"). The Content is protected by copyright laws and other intellectual property regimes and treaties around the world. All such rights are reserved.

You acquire no rights or licences in or to our Site and/or the Content other than the limited right to use our Site in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Site.

We allow limited download only if you satisfy the following criteria:

(i) you make no more than one printed copy of such download, and no further copies of such printed copy are made; and

(ii) you make only personal, non-commercial use of such download and/or printed copy;

(iii) you do not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and

(iv) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices; and

(v) Our status (and that of any identified contributors) as the authors of Content on our Site must always be acknowledged; and

(vi) You must not use any part of the Content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our Site available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Site and the information contained therein may not be used to construct a database of any kind, nor may our Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Site.

You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

If you print off, copy, or download, share or repost any part of our Site in breach of these Terms of Use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.

You agree to abide by all additional copyright notices or restrictions contained in our Site.

You agree to notify us promptly in writing promptly if you become aware of any unauthorised access to or use of our Site by any party or of any claim that our Site or any of the contents of our Site infringes any copyright, trademark, or other contractual, statutory or common law rights of any party.

If you would like information about obtaining our permission to use any of the Content. email your enquiry using the Contact Us Form.

NO TEXT OR DATA MINING, OR WEB SCRAPING

You will not conduct, facilitate, authorise or permit any text and data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of) any:

"robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Website or any data, content, information or services accessed via the same; and
automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models, which includes but is not limited to patterns, trends and correlations.

The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Directive (EU) 2019/790 on copyright and related rights in the Digital Single Market.

You will not use, and we do not consent to the use of, our Website, or any data published by, or contained in, or accessible via, our Website or any services provided via, or in relation to, our Website for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in these Terms of Use.

This section will not apply insofar as (but only to the extent that) we are unable to exclude or limit text and data mining or web scraping activity by contract under the laws which are applicable to us.

NO RELIANCE

While we endeavour to ensure the accuracy of the information accessed via our Website, the content of our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Website.

This section does not affect the Terms of Sale or your statutory rights as a consumer in relation to any goods you purchase, including the right to receive goods that match their description.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill, or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

Different limitations and exclusions of liability will apply to liability arising as a result of the purchase of any goods from our Site, which will be set out in our Terms and Conditions of Sale.

LINKS

There may be links that will let you leave this Site or that will let you access this Site from third party sites. The third-party sites are provided to you for your information only and should not be interpreted as approval by us. Linked third party sites are not under our control, and we are not responsible for the contents of any such linked site, or any link contained in such a linked site. We will not be liable for any loss or damage that may arise from your use of them. Any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource. Existence of links to other third-party sites is not an endorsement in favour of such site or the products or services contained in any linked site.

VIRUSES

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

ENTIRE AGREEMENT

Except as provided herein, these Terms and any other terms of use or policies referred to in them are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party's liability for fraud.

GOVERNING LAW AND JURISDICTION

These Terms of Use are governed by English law, and the courts of England will have exclusive jurisdiction.

LOCAL LAWS AND REGULATIONS

Our Site is not directed at any person in any jurisdiction where for any reason the publication or availability of our Site is prohibited. Those in respect of whom such prohibitions apply must not access our Site.

We do not represent that either our Site or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access our Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

SEVERANCE & WAIVER

If any provision of these Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

CONTACT US

Please direct all general enquiries relating to the Friends & Family online sale, including if there is a problem with your order, to us via the Contact Us form.

Thank you for visiting our Site.

TERMS AND CONDITIONS FOR FRIENDS AND FAMILY SALE 10 GUESTS PRIZE DRAW 2026

By entering the promotion, you agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the promotion, including all information on how to enter the promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.

GENERAL DETAILS

Promotion Name and Description: Friends and Family 10 Guests Prize Draw 2026

Promoter: L'Oréal (U.K.) Limited, Gateway Central 187 Wood Lane, London W12 7SA

Entry Open Date: 00:01 02/10/2026 UK time

Entry Closing Date: 23:59 30/10/2026 UK time

Privacy Policy: https://www.loreal.com/en/uki/pages/group/privacy-policy-uki/

ENTRY

Eligibility:

UKI L’Oreal Employees only.
Successfully invited 10 Friends & Family to the L’Oreal For The Future Friends & Family Sale October 2026

How To Enter Requirements:

Employees must invite 10 Friends & Family who then have successfully registered and created an account
Once employee hits 10 Friends & Family they will be automatically entered into the prize draw.

PRIZE DETAILS

Major Prize: 1 x 100ml Maison Margiela Replica Fragrance

Number of Major Prize Winner(s): 35

Runner-up Prize(s): Not Applicable

Number of Runner-up Prize Winner(s): Not Applicable

DRAW DETAILS

Prize Draw Date: 02/11/2026

Notification of Winner(s): Winner(s) are selected at random and will be notified via email by 06/11/2026.

DELIVERY

Prize Delivery: Please allow up to 30 days from the date a winner supplies the requested details for delivery of the prize.

GENERAL TERMS AND CONDITIONS

Entry and eligibility

Entries must be received between the Entry Open Date and the Entry Closing Date.
The prize draw is free to enter and no purchase is necessary.
Intentionally deleted.
Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Promoter’s competitor brands or that show any intention of promoting any brand other than Promoter brand.

Prize fulfilment and disqualification

Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
A winner forfeits their prize and Promoter reserves the right to select at random an alternative winner if:

within 1 week of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or
if a prize is rejected or returned undeliverable; or
if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

Promoter reserves the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter into disrepute.
Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at Gateway Central 187 Wood Lane, London W12 7SA, referencing the Promotion Name.

Promotional Activity relating to the prize draw

In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Promoter may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.

Personal Information

All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
Any personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with Promoter’s Privacy Policy and these Terms. By entering the prize draw, entrants acknowledge that their information may be used by the Promoter and its suppliers to administer the promotion. The Promoter may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this.

Use of Entry Content

Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter's websites, third party websites (including Facebook, Instagram, Twitter and Youtube), newsletters and e-newsletters.
Accordingly entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in this competition and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.

Limitation of Liability

Neither Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this prize draw.

Website Specific Terms and App Specific Terms

Entrants must have internet access to be eligible.
By entering this prize-draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions. If the How to Enter Requirements require entrants to use the Promoter’s website, entrants must read and accept the Promoter’s website Terms and Conditions and Privacy Policy to be eligible. If the How to Enter Requirements require entrants to download and use an app created by the Promoter, entrants must read and accept the app Terms and Conditions to be eligible. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of these aforementioned terms.

General Terms

Promoter’s decision is final and no correspondence will be entered into.
Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

TERMS AND CONDITIONS FOR FRIENDS AND FAMILY SALE 40 GUESTS VOUCHER AND EARLY ACCESS

GENERAL DETAILS

Promotion Name and Description: Friends and Family Sale 40 Guests Voucher and Early Access

Promoter: L'Oréal (U.K.) Limited, Gateway Central 187 Wood Lane, London W12 7SA.

Entry Open Date: 00:01 02/10/2026

Entry Closing Date: 23:59 30/10/2026

Privacy Policy: https://www.loreal.com/en/uki/pages/group/privacy-policy-uki/

ENTRY

Eligibility:

UKI L’Oreal Employees only.
Successfully invited 40 Friends & Family to the L’Oreal For The Future Friends & Family Sale October 2026

How To Enter Requirements:

Be the first to invite 40 Friends & Family to successfully register and create an account on the L'Oréal F&F Sale to win a £50 M&S Vouchers and Early Access to the Friends & Family Sale
By participating in this promotion by inviting 40 Friends & Family, entrants automatically agree to abide by these Terms and Conditions.

PRIZE DETAILS

Prize: Prizes go to the first 25 employees whose 40th invited guest completes registration, as recorded on the F&F platform. In a tie, the earlier invitation timestamp prevails.

1x £50 M&S Voucher and Early Access to the Friends & Family Sale.

There are 25 prizes available.

Prize Delivery:

Early Access: Winners will receive early access to the Friends & Family Sale from 09:00 on 26 October 2026, one hour before the sale opens to all other guests. Early access ends when the sale opens to all guests. Winners must have qualified and been notified by 21^st October to receive early access.

M&S Voucher: Winners will be sent a £50 M&S e-voucher by email. Please allow up to 30 days after you confirm your details for delivery. The voucher is subject to M&S's terms and conditions, including its expiry date.

Number of winners: 25 in total.

GENERAL TERMS AND CONDITIONS

Entry and eligibility

Entries must be received between the Entry Open Date and the Entry Closing Date.
The promotion is free to enter and no purchase is necessary.
Intentionally deleted.
Only one prize per winner. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person will not be valid. Spamming referral or promotion practices are not permitted and will lead to disqualification of relevant entries and/or cancellation of the promotion. For the avoidance of doubt this includes, but is not limited to, soliciting public entries by posting details of this promotion on third party websites and other media (ie freebie websites), and any other irregular referral or promotion practice that the Promoter deems in its reasonable opinion subverts legitimate referral practices.
Where entry to the promotion is online only: (a) incomplete, illegal, misdirected or late entries will not be valid; (b) proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry and (c) the Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.

Prize fulfilment and disqualification

Prizes are as stated and there are no alternative prizes or cash substitutes available. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
Winners will be notified by email to their L'Oréal work email address within 2 working days of the Entry Closing Date. Winners must respond to confirm their prize within 7 days of the notification email. If a winner does not respond within this period, cannot be contacted, is found to be ineligible or is disqualified under these Terms and Conditions, they forfeit the prize and the Promoter may award it to the next qualifying employee.
If a prize is declined or returned undeliverable, or if an entrant forfeits the prize under these Terms and Conditions, then the Promoter may at its absolute discretion select an alternative entrant to receive a prize.
Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
Where entry to the promotion is online only, the names of the winners can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Entry Closing Date to the Promoter at Gateway Central 187 Wood Lane, London W12 7SA, referencing the Promotion Name.

Promotional Activity Relating to the Promotion

In entering the promotion, all entrants and winners agree to participate in any associated promotional activity, which may include voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the free promotion) free of charge without additional compensation or prior notice.
Where entry to the promotion is online only, after receiving a prize entrants may be contacted by the Promoter and invited to provide a review of the product. Entrants are free to leave a review or not at their discretion. All reviews must be honest and the Promoter welcomes all comments on the product, both positive and negative.

Personal Information

All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
Where entry to the promotion is online only, personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms and Conditions. By entering the promotion, entrants acknowledge that their information may be used by the Promoter and its suppliers to send out the prize to winners, confirm when the prizes are on their way and to contact the winners for their views on the product. The Promoter will not send entrants any marketing communications unless entrants have also agreed to this.

Limitation of Liability

Neither the Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this promotion, to the extent permissible by law. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this promotion.

General Terms

Promoter’s decision is final and no correspondence will be entered into.
Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the promotion at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.